Terms and conditions
Naku Jewellery Oy 3134068-1 (online shop) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.
Contact us
- Email: info@nakujewellery.com
- Telephone: +358 50 329 9218
- Address: Iso Roobertinkatu 52 B 36, 00120 Helsinki, Finland
Orders
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An email confirmation will be delivered in case an email address is provided by the time of confirming the order. The email confirmation lists the products ordered and the price breakdown.
Payment methods
Our online store uses payment services provided by Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm, Sweden). The payment methods accepted by the Klarna Checkout service are invoice, payment by instalments, credit cards, and online payments. Further information about Klarna’s services and the terms and conditions of service is available on www.klarna.com or in conjunction with payments on our online store.
Shipping
Orders are being shipped during workdays. All products are made to order and are usually shipped within 4-10 business days. The shipping costs can be seen in the check-out functionality before confirming the order.
Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.
Returns
The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number with the returned product for receiving the refund. The customer pays the return delivery.
Cancelling an order, defect liability and reclamations
The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an email to the customer support of the online shop.
The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.
