Return Policy

Naku Jewellery Oy applies a 14-day right of return under the Finnish Consumer Protection Act, which starts from the moment you receive your order.

In order for you as a consumer to apply the 14-day right of return, the item must be unused, in the same condition as on arrival and well packed when returned.

Notify a return or change by email to

In case of a return or change, the goods must be shipped without delay and no later than 14 days after the return notification has been given. If necessary, the returner must prove that the goods have left to our return address within the time limit, for example with a return receipt.

The returner must pay the shipping costs for the return. These costs will not be reimbursed to the returner (But don’t worry, it only costs you one or two stamps :wink:). Please note that one Finnish stamp can be used up to 50 grams. All letters and packages need to be stamped according to their weight. We recommend you to weigh your return before shipping it. In Finland you can also use Plus Sticker (1,50€) alongside the regular stamp to be able to see when your return has arrived to us. Naku Jewellery Oy is not responsible for lost returns.

In the event of a claim, Naku Jewellery Oy pays the return costs.

When returning the order include your name and contact information. The return item can be shipped in a padded envelope. The refund will be made through the payment method used for the order.

Naku Jewellery Oy is not responsible for lost returns or returns damaged in transit.

Our return address is:
Naku Jewellery Oy c/o Mikaela Lindfors
Iso Roobertinkatu 52 B 36
00120 Helsinki